There are many reasons why use of electronic medical records remains rare in small physician practices. Many are buggy and do not meaningfully correspond to how physicians work. Another problem is communication between programs. It defeats the purpose if I purchase a system for medical records which does not interface well with my billing program, the equipment in my lab, or with systems in use by others. The biggest problem is the cost. I saw a hopeful headline at The Wall Street Journal on Sam’s Club planning to offer a “low cost” system for small physician groups. My interest dropped as I read the article:
The system, expected to be available at the clubs in the spring, will cost $25,000 for the first installed system, and $10,000 for each additional system, plus $4,000 to $5,000 a year in maintenance costs.
The more complex systems cost about $40,000 for the first installation in a small physician group, said Kent Gale, founder of Klas Enterprises LLC, a research company for health-care technology.
They also note the difficulties in establishing such systems:
Adaptation of these systems hasn’t been widespread because of their cost and complexity, said Mr. Gale. “The easiest part is picking the hardware, loading the software, and walking the staff through training,” Mr. Gale added. “The hard part is connecting electronically to labs, pharmacies and image centers. It so complex, it is hard to imagine.”
This is the inexpensive alternative to what we have now?!! The hardest part will be getting doctors to spend this much money when reimbursements are already dropping. Some components are actually in place at present, but each is separate from the others. I can obtain lab results electronically from the two labs I use the most for lab not run in my office. I can view x-rays on line from the hospital where the majority of the x-rays I order are performed. I can send in prescriptions on line. The problem is that each of these systems is totally independent and does not communicate with the other systems. I also have a totally separate system for billing, and another system set up in WordPerfect to handle office notes and consults.
On top of all of this, there’s yet another computer system which is used to track information for incentive payments from insurance companies. This has limited communication with some of the other systems (but nothing in my office) and winds up generating tons of inaccurate information. At present I’m holding off on adding information into the system as, besides other flaws in the system, the staff time involved in correcting all the bad data and entering new data will cost me far more than any incentive payments for reporting the information. This doesn’t include data for Medicare incentive payments which I submitted through yet another system.
Hopefully readers are totally confused and bewildered by all of this. If so, you will have a feeling for where we now stand with regards to medical information systems.